FAQ's

 

Whom should I call if I have questions or problems?
The best way to reach us is by e-mail: info@judaicaspecialties.com  You can also leave a detailed message on our customer service line 1-888-277-7897. We are on Central Standard Time.

Can I place an order 24 hours a day, 7 days a week?
Yes, on the internet.  Ordering through our secure site is the most efficient way to place an order.

How safe is online ordering?
Ordering on our site is just as safe as calling by phone. We take every precaution to ensure that both your and our security in not compromised. 

If you are missing an item or received the incorrect item, what can you do?
Judaica Specialties takes great care in packaging and shipping your order, however errors can be made. If an error is made in your order, notify our customer service department within 24 hours of delivery by calling our customer service department, by fax 214 774-4912 or e-mail us at info@judaicaspecialties.com. Arrangements will be made to correct the error upon notification.

Why is it important that I provide the correct shipping information?
Judaica Specialties is not responsible for misdirected or undelivered orders due to incorrect or insufficient shipping information provided by the customer.  If orders are sent to an undeliverable address the customer will be responsible for the cost of re-shipping.  If the package is lost because of an undeliverable address Judaica Specialties is NOT held responsible.

Is shipping to APO/FPO addresses available?
Yes, shipping to U.S. Military addresses worldwide is available via Priority Mail.

Is there sales tax on items and shipping?
Judaica Specialties is required by law to collect and pay sales tax if the merchandise is shipped within the state of Texas.

Do you ship orders outside of the USA, internationally?
Yes, but they do require special shipping instructions and shipping cost vary by shipping method and destination.

May I provide a note to be included with my order?
Yes, provide information in the comment box on the order screen.

When will my credit card be charged?
Your credit card is charged just before we mail out the merchandise. If a partial shipment has been made, the full cost of shipping will be charged on the first shipment. On subsequent shipments, you will only be billed for the items which shipped at that time.

How long does it take to receive the merchandise I ordered?
Unless, you receive and e-mail from Judaica Specialties stating otherwise, you should expect your merchandise within 5-10 days from the time when your order was placed.

How can I pay for my order?
Judaica Specialties accepts the following credit cards: Visa, MasterCard, Discover, and Paypal. We also accept personal, cashier checks and money orders. Merchandise paid by check will not be shipped until the check has been received. We do not accept C.O.D.

How long does it take to receive an item that is out of stock?
Though we do our best to make sure all the products we offer are always available, we occasionally run out of particular items. If the item you order is unavailable, we'll notify you within 24 hours.

How long does it take to receive a special order item?
It depends on the item, it could be anywhere between 2 and 4 weeks. Judaica Specialties will always tell you that information prior to you placing the order, so you will know the expectations.

If I don't see the item I am looking for, can you try to locate the item?
Yes, Judaica Specialties has access to most Judaic resources, and would be happy to try to find what you are looking for. Send us an e-mail at: info@judaicaspecialties or call our toll free number 1-888-277-7897.

Do you offer the best prices?
Yes, Judaica Specialties wants to be the most competitive Jewish site on the internet and will match any price on the same item if we have it or if we can get it.

Do you have a catalog?
Judaica Specialties does not publish a catalog of products at this time. In order to offer our customers the latest and the best in Judaica we are continuously adding new products and removing products that do not sale well or are discontinued. Our online store is our catalog. If you are looking for a particular product that is not yet displayed on our website or that has disappeared, please contact our customer service about its availability.

Do you accept returns?
Yes, we want you to be completely satisfied with your purchase. Most items may be returned to us within twenty days of your purchase, postage prepaid, for a refund. The original shipping costs are non- refundable.  Head covers, custom orders, kippahs and sale/clearance merchandise are FINAL SALES.

Do you do special orders?
Yes, however they require a 50% deposit and special orders are always a FINAL sale.

 

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Judaica's Specialties Online Store website uses a secure server (SSL) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is our records. It is a Thawte Authentic Site.