We offer 100% satisfaction guarantee on our merchandise. If for some reason you are unhappy with your purchase, we will accept your return. We will exchange the merchandise or refund your money within 30 days of the purchase date. Please note that a restocking fee of 15% will be applied to all returns. Send the unused merchandise in its original packaging via the US mail or another carrier of your choice back to us. We recommend insurance, so that you are protected in case the package is lost or damaged in transit. If by chance you REFUSE merchandise by the carrier after your order has been processed and shipped you will be charged an additional $12.00, plus the 15% restocking fee. Shipping costs are not refunded. KOSHER PARCHMENTS CAN NOT BE RETURNED IF THE SEAL HAS BEEN BROKEN. The exception to our policy is on any head covers; for health reasons they are NOT returnable.
Judaica Specialties will refund the purchase price of merchandise only in those circumstances where the product in question has been returned to Judaica Specialties in the condition originally shipped, or under other circumstances that it determines, in its sole discretion, warrant such a refund. In no event will Judaica Specialties be obligated to refund handling or shipping charges. All CUSTOM orders (wedding keepsakes: cubes/mezuzah cases/frames, personalized items, sized wedding rings) are FINAL SALES. All sale items are FINAL SALE. You MUST print off the PDF form, complete it and enclose that with your return. The return address is on that form.
If a package does not arrive at its destination within a reasonable time (7 to 10 days) from the date it was shipped (from Texas), a claim must be filed through the United States Postal Service. The customer or Judaica Specialties can file the claim. The customer will be reimbursed for the price of the merchandise and the shipping. The customer WILL receive the refund from the United States Postal Service after the appropriate paperwork has been filed. The United States Postal Service handles all refund inquiries.
The customer will NOT receive a refund from Judaica Specialties. Judaica Specialties has no control over the time period it will take for the customer to receive the refund. Judaica Specialties is not responsible for merchandise that does not reach its destination if the customer has provided the incorrect address and Judaica Specialties can provide such proof that the merchandise was shipped according to the customers’ documented request or order.