Returns & Exchanges
Return Policy:
We offer 100% satisfaction guarantee on our merchandise. If for some
reason you are unhappy with your purchase, we will accept your return.
We will exchange the merchandise or refund your money within 30 days of
the purchase date. Please note that a restocking fee of 15% will be
applied to all returns. Send the unused merchandise in
its original packaging via the US mail or another carrier of your choice
back to us. We recommend insurance, so that you are protected in case
the package is lost or damaged in transit. If by chance you REFUSE
merchandise by the carrier after your order has been processed and
shipped you will be charged an additional $12.00, plus the 15% restocking fee.
Shipping costs are not refunded. KOSHER PARCHMENTS CAN NOT BE RETURNED
IF THE SEAL HAS BEEN BROKEN. The exception to our policy is on any head
covers; for health reasons they are NOT returnable.
Refunds:
Judaica Specialties will refund the purchase price of merchandise only
in those circumstances where the product in question has been returned
to Judaica Specialties in the condition originally shipped, or under
other circumstances that it determines, in its sole discretion, warrant
such a refund. In no event will Judaica Specialties be obligated to
refund handling or shipping charges. All CUSTOM orders (wedding
keepsakes: cubes/mezuzah cases/frames, personalized items, sized wedding
rings) are FINAL SALES. All sale items are FINAL SALE. You MUST print
off the PDF form, complete it and enclose that with your return. The
return address is on that form.
Lost merchandise:
If
a package does not arrive at its destination within a reasonable time
(7 to 10 days) from the date it was shipped (from Texas), a claim must
be filed through the United States Postal Service. The customer or
Judaica Specialties can file the claim. The customer will be reimbursed
for the price of the merchandise and the shipping. The customer WILL
receive the refund from the United States Postal Service after the
appropriate paperwork has been filed. The United States Postal Service
handles all refund inquiries.
The customer will NOT receive a refund from Judaica Specialties. Judaica Specialties has no control over the time period it will take for the customer to receive the refund. Judaica Specialties is not responsible for merchandise that does not reach its destination if the customer has provided the incorrect address and Judaica Specialties can provide such proof that the merchandise was shipped according to the customers’ documented request or order.
Forms for Download:
Printable Broken Wedding Glass Form (PDF)